FAQ

FAQ:

Where is the store based?
 
Gatlinburg, Tennessee
 
What is CBD?
 
CBD is an abbreviation for Cannabidiol, a chemical compound found naturally in the cannabis plant. It is NOT mind altering like marijuana, which means CBD will NOT make you high. Over the past 40 years there have been numerous studies that highlight the potential of CBD. Researchers discovered the human Endocannabinoid System (ECS), which is the system that CBD interacts with.
 
What is this store's return and exchange policy?

Due to the nature of the product, We do not offer returns.
NOTE: If your item arrives damaged, please contact us within 48 hours of receiving the product. (No refunds, partial or otherwise, can be given for damaged goods not notified within 48 hours)
 
How long will it take to receive my order?

All items, except those on pre-order, will be shipped within 3 - 5 business days (not included major holidays and weekends) of cleared payment. Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 6 weeks. Items are shipped 1st class with tracking, however, faster shipping methods can be implemented per request for additional shipping cost.
 
What if my order is lost or damaged during shipping?
 
This is an unusual, but unfortunate possibility when shipping any item. All of our items are shipped USPS first class (except for international shipping which is priority), first class shipping IS NOT covered for loss or damage, however, if you would like to purchase additional shipping insurance or signature tracking, we are more than happy to accommodate your request. As such, we will do all we can to assure your item reaches its destination, but we are not responsible for loss or damage that has not been covered by insurance.
 
Seller Information

Please FOLLOW us on Instagram:@KoalaTFashion
Phone:‭+1 (865) 248-6313
Email: koalatfashion@gmail.com
745 Parkway Ste.6 (Towne Center Plaza)
Gatlinburg, TN USA 37738